FAQs

 

What is a Shiatsu massage?

Shiatsu massage therapy is a combination of many different physical massages and therapy techniques from simply stroking and stretching to strong massage pressure. It was developed to mimic the different kinds of conventional massages, tapping, kneading, stroking and stretching. 

Will a Massage Chair cure my back pains?

We can offer no such guarantees but in a high number of cases we find people living with back pain often get relief from our Massage Chairs. 

What is the 3D massage chair feature?

Massage chairs have rollers that bring about massages that go up and down. However, with the 3D massage feature, a chair can also bring about a massage that goes towards a person (in and out). The 3D massage is more efficient and clears any knots in the body of the customer. 

Is the massage chair user friendly?

Most high quality massage chairs such as ours have a user friendly interface. We offer both a touch screen and remote control option for easy operation and use of its features.

Can I try before I buy?

Yes, you are more than welcome to attend our showroom and try the product before you buy. Contact us and confirm a convenient time for you to attend and we'll get you booked in. 

What methods of payments are available?

On our website we accept Visa, Mastercard, Maestro and Electron. If you are collecting from our showroom we also accept bank transfer.

Do I have any warranty?

Yes, we offer at least 1 years warranty on all our products and this can increase up to 3 years on some products.

Will I have to assemble the product?

No, all of our products arrive to your doorstep fully assembled. 

What if my door is smaller than a standard UK door and the chair doesn't fit?

We can send you a short video, which shows you how to remove and assemble each arm rest in less than 90 seconds (allen key required).

When can I expect delivery?

We stock all of our products in our UK warehouse. Dispatch is normally within 24h (Mon-Fri) and delivery is within 48h of dispatch. An email will be sent to you confirming dispatch. 

What happens if I miss the delivery?

Not to worry, we will reattempt delivery the following day if we are able to speak to you by phone and confirm attendance. 

How often should I use my chair?

Daily massage has wonderful and long lasting wellness benefits. Generally 3-5 massage sessions weekly is sufficient to help reduce stress and promote wellness. 

What if I change my mind and want to return the product?

No problem, just get in touch and we will arrange the return for you (buyer is responsible for return delivery fee of £50). Ensure the product is returned in original packaging and once we confirm receipt a refund will be processed to original payment method within 48h of receipt (Mon-Fri). 

 

If you have any further questions, please contact us on the form below